Remote Preventative Maintenance (RPM) Frequently Asked Questions
What is DataLAN RPM?
What do you check on our server?
How often would you check our server?
Can you monitor another critical component of my network?
What about our private and confidential data?
How can we afford this service?
What is DataLAN RPM?
RPM is a comprehensive monitoring service that allows us to provide you with off-site preventative maintenance.
DataLAN has the ability to interface with computer systems to routinely monitor, record, analyze and report system performance. We are able to monitor unique trends and bring to your attention deficiencies in your data storage, retrieval, storage space, and system resources. We provide detailed reports and evaluations with recommendations for the implementation of system securities and safeguards
What do you check on our server?
Windows Server
Event Viewer Application, System, and Security Logs are our primary
focus. If the Client has a server that has additional Event Viewer
Logs, (such as DNS) we will examine those logs during our “Remote
Control” sessions.
Your backup method, quality, and frequency are also critical to the Client’s server. We can monitor Windows Backup, Backup Exec, ARCServe / BrightStor, and others.
Our tech's will check over Anti Virus definitions or signature files. They will check to see the status of weekly scheduled scans and their results.We keep you updated to the most critical Windows updates that could allow your system to be compromised. DataLAN will also monitor the status of your hard disks and RAID Arrays.
How often would you check our server?
Depending on
the plan that you choose, we will check at least every other week.
The remote monitoring will occur between 7am-7pm Eastern Time, Monday
thru Friday. RPM requires exclusive server availability for our
technicians, so if the Client’s server is not available at
the scheduled time of maintenance, DataLAN will try to connect at
least once more during that business day.
Can you monitor another critical component of my network?
Yes. Some clients have simple PCs that perform very important tasks, such as collecting data from time a clock or managing the accounting package. DataLAN can develop a custom-monitoring plan that meets your needs.
What about our private and confidential data?
Any type of
data on your server is strictly confidential. DataLAN will not copy,
delete, or modify the Client’s data without prior written
consent. We will provide you with documentation and references that
will insure your complete protection.
How can we afford this service ?
If you're not monitoring the items discussed on this page you cannot afford NOT to have this service! Anti Virus programs that are not up to date or tape drives that do not back up the right data can prove to be a fatal mistake for your business if they are not doing what they are supposed to. Take a look at these statistics:
- U.S. businesses lose over $12 billion per year because of data loss.
- 30% of all businesses that have a major crash go out of business within a year. 70% fail within five years. (Home Office Computing Magazine)
- 34% of companies fail to test their tape backups, and of those that do, 77% have found tape back-up failures.
- 31% of PC users have lost all of their files due to events beyond their control.
Those are scary statistics. Don't become one, sign up for a RPM contract. A DataLAN RPM subscription is fixed number that most companies find easy to budget. A single server one year RPM subscription generally costs around 2%-4% of what a single IT Staff Member would make in a year. Every situation is different, so we need to quote your unique setup. If you're considering RPM on a new server, why not get a server with a 3-year on-site warranty from DataLAN. We offer special discounts on RPM for a new DataLAN Server. Contact a sales representative for more information.