REMOTE SUPPORT
DataLAN Systems offers remote helpdesk support to any of our current clientele. Our software allows us to establish a remote control session to your computer. The person connecting to your computer will be able to see your desktop, move your mouse pointer, and type commands. Please close any private or confidential documents, photos, or web pages before initiating support.

• Zero configuration to your system or company firewall.
• You initiate an outgoing connection to our technicians.
• No incoming connections, no unattended service connection.
• The software is preconfigured to connect to DataLAN Systems Technicians ONLY.
• The support session uses 128-bit encryption to secure the remote control session.
• When the support sessions is over, the software will automatically be removed from your system.

DATALAN SYSTEMS, INC. MAINTAINS ABSOLUTE CONFIDENTIALITY REGARDING ANY AND ALL FILES OR DATA ON YOUR MACHINE OR NETWORK. IF YOU HAVE ANY CONCERNS OR QUESTIONS PLEASE CALL US AT 814-262-9693. YOU SELECT WHEN AND HOW REMOTE SESSIONS ARE TO BE INITIATED. THERE IS NO WAY AN UNAUTHORIZED PARTY CAN INITIATE AN UNAUTHORIZED REMOTE SUPPORT SESSION TO YOUR COMPUTER USING ONECLICK.

READY TO BEGIN?

• If you have arrived at this page WITHOUT the help of a DataLAN Systems Technician, contact us and ask for remote support. We can be reached at 814-262-9693 or 888-291-3538.
• Secure your payment with Visa / MasterCard / Discover over the phone. Existing clients will be billed according to their current terms.
• DataLAN Systems minimum support charge of 1/2 hour also applies to remote support.