INFORMATION TECHNOLOGY SOLUTIONS DataLAN Systems does more than sell hardware and software. We support what we sell, and your company's existing equipment. IT Support is the flagship offering of DataLAN Systems.
We can provide the level of service you need. DataLAN provides standard hourly support, where we fix the problem and bill your company.
However, we also provide IT Outsourcing. We will work for you as if we were an employee in the computer department. If you have existing staff we will work with them in a supplemental role. We will deal directly with end users, answering phones, and maintaining equipment.
ON-SITE AND OFF-SITE SERVICE
As you may have read on our home page, we are located
on Forest Hills Drive in Elton, Pennsylvania. We provide on-site
service to most locations.
We often can support your staff remotely. We
frequently support clients through VPN. You can allow our technician to takeover your system and guide you through the solution. We can also provide phone support if internet access isn't available.
AFFORDABLE SERVICE DataLAN provides service by the hour. We do not require contracts, but they are available if you need more than occasional support.. If your company needs support, simply call during the business day and we will schedule a technician as soon as possible.
If you see the need for ongoing support, also known as IT Outsourcing, we offer custom plans to make sure your company gets the level of support you need.
Some features of a Service Agreement are:
Volume discounts
24/7 Emergency Voice Mailbox that tracks down your technicians and sales representative to deliver your message
Service Level Agreement tells you the max time you'll have to wait for service
No unexpected bills
On demand usage reports (per system or per employee)
Hardware inventory records allows for quick response if a system fails
We often can support your staff remotely. We
frequently support clients through VPN. You can allow our technician to takeover your system and guide you through the solution. We can also provide phone support if internet access isn't available.